Customer Testimonials

I have to say that buying our new 4x4 Jeep Compass Latitude LUX at Delhi auto in Butler was one of the best and easiest car buying experiences my wife and I have had. Jack is a great salesman, and very knowledgeable and competent at his job. He was able to answer all of our questions and give solid insight into the features of the Jeep. Furthermore, it was also a pleasure and a quick easy experience working with the finance manager. He was able to give us a really great rate and deal on our new vehicle. I would ... Read More

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DealerRater - Nov 6, 2024

I have to say that buying our new 4x4 Jeep Compass Latitude LUX at Delhi auto in Butler was one of the best and easiest car buying experiences my wife and I have had. Jack is a great salesman, and very knowledgeable and competent at his job. He was able to answer all of our questions and give solid insight into the features of the Jeep. Furthermore, it was also a pleasure and a quick easy experience working with the finance manager. He was able to give us a really great rate and deal on our new vehicle. I would recommend Deihl auto in Butler highly if you're looking to trade in and/or get a new vehicle!

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I worked with Greg Gallagher and Dave Ranch Dressing. They were amazing. I contacted the dealership about a 2022 Subaru Outback Wilderness in Bulter PA. I was coming from NH and needed to get as much worked out as possible before making the trip. Greg was responsive via text, worked with me on the vehicle we were looking to purchase. Greg worked with me on the price of my trade and we got all numbers worked out before I made the 10 hour trip. Greg helped me choose a local hotel to stay the night and was excellent to chat with. I ... Read More

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DealerRater - Sep 24, 2024

I worked with Greg Gallagher and Dave Ranch Dressing. They were amazing. I contacted the dealership about a 2022 Subaru Outback Wilderness in Bulter PA. I was coming from NH and needed to get as much worked out as possible before making the trip. Greg was responsive via text, worked with me on the vehicle we were looking to purchase. Greg worked with me on the price of my trade and we got all numbers worked out before I made the 10 hour trip. Greg helped me choose a local hotel to stay the night and was excellent to chat with. I arrived at the dealership at the time of my appointment and was greeted by Greg immediately. Greg walked me out to the car and we looked it all over. Greg gave my truck key to his appraiser and we took the Subaru for a ride. When we arrived back at the dealership I was greeted by the finance manager who was also excellent to deal with. I was extremely stressed about the process because I was afraid the numbers were going to change, the price of the car would some how be different etc... However this experience was like no other car purchase I have ever made. The team at Diehl CDJR was awesome. Not only did the numbers stay the same but they needed to give me more for my truck than originally anticipated because of some out of state fees that didn't get put on to the additional paperwork. I was not charged a dollar more than we agreed even though there were more fees required. Additionally, the dealership setup all of the paperwork to process my NH registration so that we didn't have to deal with that process. After everything was said and done we parted ways. The next morning I received a call from Greg making sure I got home ok and was wondering if my wife liked the car. Excellent experience.

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I recently took my truck in for recall work at Diehl Ram in Butler, and while it was there I received less than acceptable service. With how much vehicles cost and what it takes to repair a vehicle the last thing that should be on a customer’s mind is the quality of service, the vehicle being damaged, or even being lost while in the care of a dealership. What follows will be a summary of my negative experience. I originally took my truck in for warranty work and while in the service department they lost my keys all 3 times ... Read More

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DealerRater - Jun 16, 2023

I recently took my truck in for recall work at Diehl Ram in Butler, and while it was there I received less than acceptable service. With how much vehicles cost and what it takes to repair a vehicle the last thing that should be on a customer’s mind is the quality of service, the vehicle being damaged, or even being lost while in the care of a dealership. What follows will be a summary of my negative experience. I originally took my truck in for warranty work and while in the service department they lost my keys all 3 times when I went to pick it up, as well as not being able to locate my truck one of the 3 times. The second time I went to pick up my truck should have been the last time except they had damaged the interior. When I brought it to their attention, they weren’t sure it could be fixed but would have it looked at prompting the third visit. I then dropped it off and made sure to notate not to work on it till I was advised, but once again they dropped the ball and repaired my vehicle without my consent. The repair is not the type of workmanship I would expect from a dealer. It gets sticky and doesn’t match the rest of the interior because only half was painted. I calmly asked for them to replace the part to which I got the response “we don’t even know if it happened here” and will not be replacing it. The customer service at this dealership is subpar at best. No one calls you back unless they want your money. So, after exhausting all avenues I feel the need to make others aware. If you decide to take your vehicle to this dealership document the condition of your vehicle inside and out as they will try to use any excuse to remove themselves from fault. I even have paperwork from them stating they damaged it at last service and still they deny the damage happened there. I would like to tell you to stay away from Diehl Ram in its entirety, but ultimately it is your choice, so just remember what you have read from my experience.

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Took my 2020 Jeep Wrangler there for a corrosion issue on the hinges. I took it in on May 2022 and they said they would reach out and nothing. Call repeatedly over the course of 10 months and kept getting the runaround. Finally after 10 months I was told they lost the pictures and never submitted them! I was told I would need to come back and get pictures of the corrosion again. I went back to get pictures again and waited an hour for someone to take the pictures and was told somebody would reach out. Here we are again and nothing from ... Read More

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DealerRater - Apr 13, 2023

Took my 2020 Jeep Wrangler there for a corrosion issue on the hinges. I took it in on May 2022 and they said they would reach out and nothing. Call repeatedly over the course of 10 months and kept getting the runaround. Finally after 10 months I was told they lost the pictures and never submitted them! I was told I would need to come back and get pictures of the corrosion again. I went back to get pictures again and waited an hour for someone to take the pictures and was told somebody would reach out. Here we are again and nothing from anybody about a month later. Very frustrating and very poor business model! Save your time and go somewhere else.

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This has been the worst experience I have ever had with a car dealership. They should be ashamed with their practice. This is the behavior that make people hate car dealerships. The only upside to the situation is the vehicle was a wish list vehicle and not something I needed to get by. I normally do not write reviews, for good or bad, but Deihl has taken it to a whole new level for me.This will be the last time using them for my personal or business. I am a business owner, and what they did to me is ... Read More

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DealerRater - Jan 8, 2023

This has been the worst experience I have ever had with a car dealership. They should be ashamed with their practice. This is the behavior that make people hate car dealerships. The only upside to the situation is the vehicle was a wish list vehicle and not something I needed to get by. I normally do not write reviews, for good or bad, but Deihl has taken it to a whole new level for me.This will be the last time using them for my personal or business. I am a business owner, and what they did to me is totally unacceptable. One year ago, I ordered a 2022 Dodge Challenger hellcat just the way I wanted it, and put a deposit down for it to be built. When I ordered the car, i ws told that it would a while for it to be built and I was fine ithnthat. For a year now, I have been getting updates on the build, and even at one point I was told I had to choose a different exterior color because they had a shortage of pigment used in the paint. 6 months into my wait, in October, Dodge announced that they were quitting production on the Dodge Challenger, and ever since then, demand has sky rocketed for them. Most dealers are charging 20k-30k over MSRP because of the demand. Fast forward to today, I was informed that they canceled my order, and they might be able to order a different one but I would have to pay 20k - 30k over what the one I was having built would cost. They canceled my order so they could make more money. This is just bad business. I get it, everyone wants to make more money, but you dont steal it from someone who already ordered and paid. I have bought many cars in my life, and never had one canceled after I put a deposit down and was strung along for a year. I would be very careful before ordering from Deihl. I guess when you order a new car and put money down, the customer is the only one binded by the transaction.. I guess this is the Ultimate Buying Experience that Corina talks about in the TV advertisments.

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I was sold a car at full market value with a leaking sunroof. When I took it back they tried to glue some of the holes. Now it's leaking again. I bought a car from this dealership they cannot be driven in the rain. It floods the entire interior. They had to know about the problem because every time I went back to check on the car someone was cleaning or had just had cleaned the interior. They knew. They don't stand by their products and they kick you out the door once they have your money. I'... Read More

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DealerRater - Oct 19, 2022

I was sold a car at full market value with a leaking sunroof. When I took it back they tried to glue some of the holes. Now it's leaking again. I bought a car from this dealership they cannot be driven in the rain. It floods the entire interior. They had to know about the problem because every time I went back to check on the car someone was cleaning or had just had cleaned the interior. They knew. They don't stand by their products and they kick you out the door once they have your money. I've never seen the dealer with such poor ethics. Do not trust these people.

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Our salesman Mike was very easy to work with and a true gentleman. We traveled 720 miles one way to trade our ‘21 GMC Acadia for a ‘21 Jeep Wrangler. Mike arranged our deal on line and via the internet with great knowledge and professionalism. It was the easiest and most efficient transaction considering the distance involved. Great deal and we love our “new” Jeep. Thanks Mike!

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Our sales guy Evan worked hard to make this deal seamless and easy. Got the whole process done same day. They are fixing a couple minor things, gave me a good value on my trade- very happy!

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Great courteous service. Quick and very efficient! Excellent staff! Thank you for great experience!

Awesome job! Thanks again.

Great experience. Courteous, friendly and promptly done

My Jeep had a problem with the starter button, got appointment for the next day and it was up and running the same day. Very pleased.

Great service.

Customer service was wonderful.

Everything went smooth. Work was completed when promised.

Appointment was scheduled by phone, work on the vehicle was done in a timely manner and the communication was excellent.

Very professional to work with. Explain in detail the work that needed done.

State inspection, fast service, checked for active recalls. Ordered the part and will call when available.

I had to bring my Jeep in for a recall, and Diehl accomodated my schedule and was very polite and professional. They also inspected it since my inspection was up next month. Everyone was polite and courteous.

Everyone was courteous, informative and efficient.

I never much enjoyed going to a dealership but the employees here make a difference. I went to look at the used inventory and Alex was the best car salesman I've met.

Thanks to Dan Wimer for teaching me how to drive my first manual. I love my new GTI. Funny guy and very friendly. Great experience!

The mirror was clicking and not responding as it should be. They had replaced the driver side, this is the passenger so they ordered the part when I made the appt they just had to verify it was indeed that mirror acting up is all. Shawn is awesome!!! He listens!!!!!!!!!! You tell me of places the mechanics actually listen not just go uh huh, did you did you uh hih well we will look, not here. He asks what's wrong tries a couple things and ordered it. Also he did the first mirror and listened then had us show ... Read More

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Google - Jun 25, 2021

The mirror was clicking and not responding as it should be. They had replaced the driver side, this is the passenger so they ordered the part when I made the appt they just had to verify it was indeed that mirror acting up is all. Shawn is awesome!!! He listens!!!!!!!!!! You tell me of places the mechanics actually listen not just go uh huh, did you did you uh hih well we will look, not here. He asks what's wrong tries a couple things and ordered it. Also he did the first mirror and listened then had us show him the dah! He tried resetting it to correct it ya knwo troubleshoot and figured it out in less than 5 minutes.

Very friendly and fast service. No issues at all

Just went with our son to buy a new car. The experience was very good

Friendly and fast service as usual. Thank you very much.

Excellent service and sales people Especially Mr. Rossiter !!!

Always nice to work with this Service Dept - the shuttle driver, John was very pleasant & made the round-trip enjoyable.

They were very kind and fairly quick. They checked over a few other concerns I had. Very nice people.

I started having engine trouble with my 2013 Dodge Ram 1500 on the way to work on 6-2-21 at 5am. I was stranded and since I bought my pick up at Deihl, not only did they provide me a loaner car, but they had my truck engine tore down to nothing but a short block, replaced my cam, repaired a head, all new parts and had my truck ready by the end of the next day!!!!!! Amazing! Thanks guys! Awesome service department!!!!

Friendly an fast getting car in an out

Josh Philips...what a fantastic salesman! He worked above and beyond to get me into a new truck. Can't say enough about the amazing service we received!

WOW what a great buying experience, just bought my 2018 ram 1500, Josh Philips was AMAZING, this was seriously the best car shopping experience I've ever had, they were all so up front and didn't try to force you to purchase, I will recommend them to everyone and when im ready to make my next vehicle purchase it will definitely be from them again, thank you Josh and diehls for making this experience enjoyable

Diehl service told me when my vehicle would be done and it was done earlier. They kept in contact during my vehicle's visit. Thank you!!

A dashboard check engine light triggered my visit to Diehl service. Quickly my car information was captured and I was on my way making a number of business stops. Approximately 2 hours later Joyce from service called me to let me know that it was a battery issue and it was fixed. Pleasant staff and a comfortable waiting area are key ingredients to mitigating a stressful repair need. Way to win over the customer Team Diehl!

Diehl did a great job repairing my Jeep Grand Cherokee ! Fast Service !

The guy that called me kept me updated on everything they tested, what was wrong and what the cost would be before they did anything. When I said don't fix certain things, there was no pushing to try and get more money out of me. I haven't driven far enough yet to see if the issue I was having is fixed yet, or not, but I have faith that it is.

I received courteous, efficient service and was completed sooner than estimated.

I received courteous, efficient service for my RV and was finished sooner than estimated.

Went there for an issue that happened on my jeep that I bought through them. At first I thought it was an issue that I caused but here I find out from multiple mechincs that this is an issue my year and model jeep has. Now when they had it originally they fixed the immediate issue but not the whole problem. But of course why would they fix the whole problem they need to charge me more money. So when I find out from my mechanic that it's the same problem I had before just a year later I ... Read More

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Google - May 9, 2021

Went there for an issue that happened on my jeep that I bought through them. At first I thought it was an issue that I caused but here I find out from multiple mechincs that this is an issue my year and model jeep has. Now when they had it originally they fixed the immediate issue but not the whole problem. But of course why would they fix the whole problem they need to charge me more money. So when I find out from my mechanic that it's the same problem I had before just a year later I take it to Diehl for a diagnostic they tell me " you have no leaks in your vehicle but the connector has corrosion on it so we need to replace the connector and the part." Now this is where it gets interesting I talked to 6 different shops and every singles one said if you change the part you change the connectors that's just obvious because the plug is going to corrode before the part goes bad, makes sense to me but of course Diehl didn't see a reason to change a connector that the manufacturer says to change. I was told the technician didn't see a reason to change it so they didn't want to charge me extra money. That is a joke they a dealership that charges double what every other shop will charge and they do faulty work to keep you coming back. Thank you for the jeep but I will never bring vehicle back there for service absolute waste of time and money.

Great service, quickly done. Friendly staff.

Took 1/2 for oil change and turn signal bulb replacement. Was pleased to know they signed me up for 2 free oil changes for the price of one!!

Very friendly staff and always quick appointments

Diehl is the epitome of phenomenal customer service. I did not have an appointment and they replaced my broken rear wiper and changed my oil. World class organization! Special thanks to Rich Grossman and Robert Stiehler!

Just bought my Ford F-150...it was one of the best experiences I’ve had buying a vehicle. Great price, Excellent service, Daryl went above and beyond! Highly recommend and I will be a repeat customer!

Service was excellent but mask policy needs enforced with customers as well as employees

I very pleasant experience. Waiting area is comfortable and makes waiting on your vehicle easy.

I own older cars. I researched an electric issue on one of them. After exhausting every possible solution to solve my issue. That I could think of at the time. Other dealerships recommended Diehl. I took a shot and called them. After explaining my situation. They agreed to my "Hail Mary". They solved my dilemma! Thanks!

My truck went in for inspection, passed and also got 3months of free sirius radio Outstanding!! Thanks again to Diehl Auto and all who work there, Special thanks to Shaun for hooking me up 👍

I took a recently new to me vehicle to Diehl to get a new key cut and programmed. Shawn the service advisor was very professional. They also took care of a recall that was on the vehicle that I was unaware of.

First service of my new Jeep purchased from them. It went great.

Helpful and very knowledgeable

Super fast and efficient. Also programmed my trailer brake controller. Great job.

Awesome service!

Quick and easy! Will always recommend!

Working with Team Diehl was a great experience for us at our company. Jeff Kolish and his team did everything they could to work out a great deal for us. Our trade in value was fair, our incentive pricing on a brand new Durango was great and they even offered to deliver the vehicle to our place of work. What more can you ask for? Not to mention this vehicle is extremely nice! It’s the perfect fit for what we need traveling for work. We plan to deal with Diehl a lot more in the future! Thank you Jeff / ... Read More

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Google - Apr 7, 2021

Working with Team Diehl was a great experience for us at our company. Jeff Kolish and his team did everything they could to work out a great deal for us. Our trade in value was fair, our incentive pricing on a brand new Durango was great and they even offered to deliver the vehicle to our place of work. What more can you ask for? Not to mention this vehicle is extremely nice! It’s the perfect fit for what we need traveling for work. We plan to deal with Diehl a lot more in the future! Thank you Jeff / Team Diehl for putting your customers first!

All work was done well and in a timely manner!

We just purchased a used van and they made everything so fast and easy. It hadn’t been cleaned/detailed yet so they made sure to get it done so we could pick it up in the next two days. Very satisfied with our used auto purchase and we would definitely purchase here again in the future.

Just bought a 2021 Pacifica for my wife at Diehl in Butler! Typically I hate the experience of buying a new car but this time was different. My salesman was Dan Wimer and he made the whole experience a breeze. We had been looking high and low for an all Wheel Dr., Pacifica. Stock was limited everywhere. Dan found me exactly what I needed and wanted. We did half the sale over the phone and then I went up to do the financing and pick up the vehicle and we were in and out of there in a couple hours.It’... Read More

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Google - Apr 4, 2021

Just bought a 2021 Pacifica for my wife at Diehl in Butler! Typically I hate the experience of buying a new car but this time was different. My salesman was Dan Wimer and he made the whole experience a breeze. We had been looking high and low for an all Wheel Dr., Pacifica. Stock was limited everywhere. Dan found me exactly what I needed and wanted. We did half the sale over the phone and then I went up to do the financing and pick up the vehicle and we were in and out of there in a couple hours.It’s been a few days now since we picked it up and we are very happy with our purchase. I got a great deal and I met some great people. I’m looking forward to buying my next vehicle from Dan! Thanks to everybody that helped out! I highly recommend taking a trip to Butler. It’s definitely worth it.